GNAT Box System Guide

Coming into the company as the first technical writer (other than the owner, I realized that the company’s 400 page flagship system manual, while excellent, had begun to be stuffed full of material that would be better addressed with a series of product and integration guides. I slimmed the manual …

Digital Phone Room Flash

I wrote, storyboarded and produced this flash movie for Bright House Networks, working with Flash designer Fergus O’Daly and another ‘photogenic young artist’ whose name has escaped into the vast pool of experience. In the main image, there are many easter eggs you can activate by clicking, including making the …

E911 Skater Guy Flash

I co-wrote and produced this flash movie with Darren Barr for Bright House Networks Digital Phone to show potential customers that Digital Phone worked the same as a normal landline, providing enhanced 911 service in an emergency. At the time, neither VoIP phones or cell phones usually offered 911 service. …

VPN Topologies White Paper

Working for Global Technology Associates, I wrote a white paper on using GNAT Box VPN Client solutions with mesh and hub and spoke topologies. This was written many years ago, at the beginning of my technical writing career, but I am proud of it because it required that I understand …